privacy policy
At Serenité Wellness Co., we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.
Information We Collect
When you visit our website, we may collect various types of information, including:
- Personal Information: This includes any information that identifies you as an individual, such as your name, email address, billing and shipping addresses, phone number, and payment details.
- Usage Data: We collect information about how you interact with our website. This may include your IP address, browser type, operating system, and the pages you visit on our site.
- Transaction Data: When you make a purchase on Serenité Wellness Co., we collect details about your orders, including products purchased, date and time of purchase, and payment information.
How We Use Your Information
We use the information we collect to provide, maintain, and improve our services. This includes processing your transactions, delivering your orders, and providing customer support. We also use your information to communicate with you about promotions, new products, and other news related to Serenité Wellness Co.
We may use your data for internal analytics to better understand how customers interact with our site, helping us enhance the user experience and our marketing strategies.
Sharing of Your Information
Serenité Wellness Co. does not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers are required to protect your data and use it only for the specific services they provide to us.
We may also share your information to comply with legal obligations, such as in response to a valid court order or government request.
Data Security
We take your privacy seriously and implement appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security as no method of transmission over the internet is completely secure.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your shopping experience. Cookies are small files stored on your device that allow us to recognize you and remember your preferences for future visits. You can choose to disable cookies through your browser settings, but doing so may limit the functionality of our site.
We may also use third-party analytics services, such as Google Analytics, to understand how users interact with our website and improve our services.
Your Rights
As a customer of Serenité Wellness Co., you have the right to request access to the personal information we hold about you, as well as the right to correct or delete any information. You may also opt out of marketing communications at any time by following the unsubscribe instructions in our emails or by contacting us directly.
If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability and the right to restrict processing.
Retention of Data
We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required by law. Once we no longer need your data, we will securely delete or anonymize it.
Children’s Privacy
Serenité Wellness Co. does not knowingly collect or solicit personal information from children under the age of 13. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete that information as soon as possible.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will notify you by updating the "Last Updated" date at the top of this page.